Refund & Cancellation Policy

We're committed to your satisfaction. Review our transparent refund and cancellation policies below.

7-Day Cooling-Off Period for Unused Credits

We offer a 7-day cooling-off period for all purchased credits that remain unused.

Eligibility for Full Refund:

  • Credits purchased within the last 7 days
  • No contract analyses have been performed using these credits
  • Request submitted through our official channels

Note: Once credits are used for contract analysis, they become non-refundable. This policy ensures fair usage while protecting your investment during the initial trial period.

Self-Serve Cancellation Process

Cancel your subscription at any time with our simple self-serve process.

How to Cancel:

  1. Log in to your account dashboard
  2. Navigate to "Subscription Settings"
  3. Click "Cancel Subscription"
  4. Confirm your cancellation
  5. Receive immediate email confirmation
Immediate Effect:

Your subscription stops billing immediately. You retain access to remaining credits until used.

No Questions Asked:

Cancel anytime without explaining your reasons. No retention calls or complicated procedures.

Duplicate Charge Auto-Refund Policy

We automatically detect and refund duplicate charges to ensure you're never billed twice for the same service.

Automatic Detection:

  • Same payment method charged multiple times within 24 hours
  • Identical transaction amounts and timing
  • System automatically initiates refund within 24-48 hours

If you notice a duplicate charge that wasn't automatically refunded, contact us immediately atsupport@anycontract.ai

Dispute Resolution Process

We're committed to resolving any billing disputes quickly and fairly through our structured support process.

Our 24-Hour Support Promise:

  • Initial response within 24 hours
  • Dedicated support team review
  • Clear communication throughout the process
  • Resolution within 3-5 business days
Contact Information:

Email: support@anycontract.ai

Subject Line: "Billing Dispute - [Your Order Number]"

Please include your account email, transaction date, and detailed description of the issue.

Refund Processing Timeframes

We process all approved refunds promptly according to the following schedule:

Processing Time:

  • • Refund approval: 1-2 business days
  • • Payment processor: 3-5 business days
  • • Bank processing: 1-3 business days
  • • Total: 5-10 business days

What to Expect:

  • • Immediate email confirmation
  • • Refund reference number provided
  • • Status updates via email
  • • Full refund to original payment method

Need Help with Refunds or Cancellations?

Our support team is here to help with any questions about our refund policy, cancellation process, or billing issues.

Email SupportContact Us

Response time: Within 24 hours • Available: Monday-Friday, 9 AM - 6 PM EST

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Last updated: January 15, 2025